Customer service

When paying with PayPal, you can choose the option "Pay afterwards". When you complete your purchase, PayPal pays the seller and the money is only debited from your bank account after 21 days.

Yes, we ship worldwide! You can select your country during the ordering process, the corresponding shipping costs and times will then be shown. With Express, parcels are even delivered worldwide within 1-3 days (with exceptions).

If you live outside the EU, always take into account additional import duties when your purchase amount exceeds € 150. However, you will then not pay 21% VAT on the products, as customers within the EU do.

Your parcel will be delivered as soon as possible, as you have come to expect. Keep an eye on the track & trace information for the most up-to-date delivery information. If you order before 11.45 p.m., your order will be dispatched the same day (including Saturdays), if in stock and subject to exceptions (we will inform you of this as soon as possible by e-mail).

We have shipped your order with love. Of course, it may happen that you are not completely satisfied with your purchase.

You may cancel and return your order up to 14 days after receipt without giving a reason. Returns are at your own expense or free of charge if you drop it off at the Ibzmode store in Amsterdam, Den Bosch, Noordwijk or Egmond aan Zee. Make sure you return the products unworn, undamaged and with the attached labels. Keep your return slip until we have processed it.

Once we have received your return, we will send you a confirmation e-mail. Normally, the processing of your return can take up to 14 days. We will send you an e-mail when the return has been processed, then you will receive the amount back into your account under "Mollie payments" within a few days. The aim is a refund within 7 working days after processing your return. Refunds will in any case be made within the statutory period of 30 days.

How annoying that you received the wrong or damaged item! Of course, in this case you may always contact our customer service by sending an e-mail to [email protected]. Please include your order number, article number & take a picture of the item that was broken or received incorrectly. This way we can offer you an appropriate solution as soon as possible.