Returns

We have lovingly shipped your order. Of course, it may happen that you are not completely satisfied with your purchase. You may cancel and return your order within 14 days of receipt without giving any reason. Please make sure to return the products unworn, undamaged, and with the attached labels. Keep your return receipt until we have processed it.

Register your return here and download your return label. It is valid for a maximum of 5 days.

Of course, it may be that you are not satisfied with your purchase. You can always return your item for free at one of our ibzmode stores, or follow the steps below to send your package back, according to these 4 steps:

1. Register your return here
2. Pack the items back in the original packaging
3. Drop off your package at a service point (keep the track & trace information safe)
4. Once the return is received by us, we aim to process the refund within 7 days.

As soon as we receive your return shipment, we will send you a confirmation by email. Normally, processing your return can take up to 14 days. We will send you an email once this return has been processed, and you will receive the amount back in your account within a few days, under the name “Mollie Payments.”

The goal is to refund within 7 working days after processing your return. The refund will in any case take place within the legal period of 30 days.

Returns in Stores: Free (please note! the store is a drop-off point, so make sure to bring your package ready to ship. The processing is done at the headquarters.)

Returns via the website: The cost of sending your return package to Ibzmode is as stated in our terms and conditions and is at your own expense. However, we offer a reduced rate for our return labels for NL, BE, DE, FR, ES. Click here to register your return and download a label.

Are you unable to create a return label for the country selected for you via the website? Then you can provide the return address below at a service point and send the package prepaid back to:

ibzmode/returns
with order number:
Polderweg-Oost 19
2973 AN Molenaarsgraaf
The Netherlands

Enter your order number and email address again to download your return label here. You can download the return label again. It is valid for a maximum of 5 days. If this does not work, please contact our customer service to download the label again.

Unfortunately, it is not possible to exchange items for a different size or color through the webshop. However, you can always return the unwanted item for free at one of our ibzmode stores and exchange it there for the desired item that fits you. Of course, you can also place a new order through the website.

If online (sale) purchases do not meet expectations, there is the option to return them within 14 days. Once we have received and processed your return, we will proceed with the refund of the purchase amount.

You can include multiple orders in one return shipment. It is important to include the order confirmations for the different orders so that our returns department can clearly see that it concerns multiple orders. Keep your return receipt until we have processed it.

• You can cancel and return your order within 14 days of receipt without giving any reason.
• Did you pay the shipping costs? If you return all items from your order, you will also get the shipping costs refunded.
• Returns in the store are free. All other returns are at your own expense.
• Earrings are not accepted for return due to hygiene regulations. Bikinis must be tried on with underwear and are not accepted for return without the hygiene strip in the bottoms.
• Ibzmode is not responsible for loss or damage of a return package. Therefore, we advise you to send your return package by registered mail. Note: proof of shipment with a track & trace code is required to initiate an investigation; without this, it is not possible.
• When we have received and processed the return package and the returned items in good order, you will receive a confirmation email from us. We aim to process your return within 7 working days after receipt. After this, we will transfer the refund amount to your account as soon as possible. We strive to refund within 7 working days after processing your return. Refunds will in any case be made within the statutory period of 30 days.
• Is your order incorrect? We will resolve this for you as soon as possible! Please contact service@ibzmode.nl and clearly state your name, order number, and the relevant items.

Unfortunately, this is not possible. You can only return or exchange an in-store purchase at one of our stores.