Warranties

Has your ordered item arrived damaged or defective, or are you dissatisfied with a product? How unfortunate, we apologize!

In this case, please contact our customer service within 1 week before returning the item. Our staff will process your complaint as soon as possible.

Send an email to service@ibzmode.nl

Please include your order number, item number, and 3 to 5 photos clearly showing the damage or issue, along with a brief description of how the problem occurred. Additionally, we need a photo of the entire item. If the damage concerns shoes, please also include a photo of the heel and the sole.

Please note that we cannot accept complaints for the following defects:

• Purchases made more than 8 weeks ago are unfortunately no longer covered by the warranty.
• Clothing that has shrunk or been damaged due to incorrect washing.
• Wear and tear from daily use, such as worn shoe tips.
• Damage to the heel of a shoe.
• Damage caused by improper or intensive use.
• Items damaged or discolored due to excessive perspiration.
• Pilling or fuzzing of the material.
• Damage resulting from external factors, such as friction, sharp objects, or chemicals.

You can do this by sending an email within 1 week to service@ibzmode.nl. Include your order number, article number, and 3 to 5 photos clearly showing the damage or complaint, along with a brief description of how the issue occurred. Additionally, we need a photo of the entire item. If the damage concerns shoes, please also include a photo of the heel and the sole of the shoe.

Please note that we cannot accept complaints for the following defects:

• Purchases made more than 8 weeks ago are unfortunately no longer covered by the warranty.
• Clothing items that have shrunk or been damaged due to incorrect washing.
• Wear and tear from daily use, such as worn shoe tips.
• Damage to the heel of a shoe.
• Damage caused by improper or intensive use.
• Items damaged or discolored due to excessive perspiration.
• Pilling or fuzzing of the material.
• Damage resulting from external factors, such as friction, sharp objects, or chemicals.

You receive the statutory warranty on all your purchases. There is no fixed term linked to the statutory warranty, as this varies per product. This means that a product must meet what you as a consumer can reasonably expect from the product. If this is not the case, please contact our Customer Service or visit a store near you.

Please note that we cannot accept complaints for the following defects:

• A purchase made more than 8 weeks ago unfortunately no longer falls under the warranty.
• Clothing items that have shrunk or been damaged due to incorrect washing.
• Wear and tear resulting from daily use, such as worn shoe tips.
• Damage to the heel of a shoe.
• Damage caused by improper or intensive use.
• Items damaged or discolored due to excessive perspiration.
• Pilling or fuzzing of the material.
• Damage caused by external factors, such as friction, sharp objects, or chemicals.