Guarantees

Did your ordered item arrive damaged or defective or are you dissatisfied with a product? How annoying, we are sorry about this!

In this case, contact our customer service department within 1 week before returning the item. Our staff will address your complaint as soon as possible.

Send an e-mail to service@ibzmode.nl

Include your order number, item number and 3-5 photos that clearly show the damage or complaint and include a brief description of how the complaint occurred. In addition, we need a photo of the item as a whole. If the damage is related to shoes, we ask that you also include a photo of the heel and sole of the shoe.

Please note that we cannot accept complaints for the following defects:

• Unfortunately, a purchase made more than 8 weeks ago is no longer under warranty.
• Garments shrunk or damaged after improper washing.
• Wear and tear due to daily use, for example, worn shoe noses.
• Damage to the heel of a shoe.
• Damage due to improper or intensive use.
• Items that are damaged or discolored due to excessive perspiration.
• Fluffing or pilling of the material.
• Damage due to external factors, such as friction, sharp objects or chemicals.

You can do this by sending an email within 1 week to service@ibzmode.nl Include your order number, item number and 3-5 photos that clearly show the damage or complaint and include a brief description of how the complaint occurred. In addition, we need a photo of the item as a whole. If the damage is related to shoes, we ask that you also include a photo of the heel and sole of the shoe.

Please note that we cannot accept complaints for the following defects:

• Unfortunately, a purchase made more than 8 weeks ago is no longer under warranty.
• Garments shrunk or damaged after improper washing.
• Wear and tear due to daily use, for example, worn shoe noses.
• Damage to the heel of a shoe.
• Damage due to improper or intensive use.
• Items that are damaged or discolored due to excessive perspiration.
• Fluffing or pilling of the material.
• Damage due to external factors, such as friction, sharp objects or chemicals.

You will receive the legal guarantee on all your purchases. There is no fixed term attached to the legal warranty, as this differs per product. This means that a product must meet what you as a consumer can reasonably expect of the product. If this is not the case, please contact our Customer Service or visit a store near you.

Please note that we cannot accept complaints for the following defects:

• Unfortunately, a purchase made more than 8 weeks ago is no longer under warranty.
• Garments shrunk or damaged after improper washing.
• Wear and tear due to daily use, for example, worn shoe noses.
• Damage to the heel of a shoe.
• Damage due to improper or intensive use.
• Items that are damaged or discolored due to excessive perspiration.
• Fluffing or pilling of the material.
• Damage due to external factors, such as friction, sharp objects or chemicals.