Vacancy: Customer Service & B2B Back Office Assistant (32-40 hours per week)

Join the ibzmode crew!

At ibzmode, everything is about experience. Our customers feel the Ibiza vibe, whether they shop online or visit one of our stores. To make that experience run smoothly, we are looking for a Customer Service & B2B Back Office Assistant who not only helps our retail customers, but also ensures the smooth processing of orders from our business partners.

What will you do?

✓ You will answer B2C customer questions via email, phone and social media and make sure they hang up with a smile.
✓ You are the point of contact for our B2B partners: stores that buy ibzmode and MOOST Wanted. You support them with orders, deliveries and after sales.
✓ You process orders and returns, keep records and make sure everything is correct in the system.
✓ You support our wholesale customers With orders, inventory questions and other requests.
✓ You will process orders and returns, keep records and make sure everything is correct in the system.
✓ You identify frequently asked questions or problems and think about improvements in our service.

What do you get from us?

✓ A workplace full of Ibiza vibes - you'll feel right at home.
✓ A cozy and enthusiastic team where working together is central.
✓ A delicious lunch together with your colleagues.
✓ Staff discount on our collections - because of course you also want to shine in ibzmode!
✓ A competitive salary and good fringe benefits.

Who are we looking for?

✓ You have hbo working and thinking level.
✓ You have experience in customer service and know how to make customers happy.
✓ You are communicatively strong and get energy from customer contact.
✓ You speak and write fluent Dutch & English (German is a nice bonus!).
✓ You are 32-40 hours per week available (full-time) and flexibly employable.
✓ You are type proficient and work quickly and accurately - Multitasking is not a problem for you!

Can you see yourself shining in our team?

Then send us your motivation and CV to vacature@ibizamode.nl and who knows, we might have a cup of coffee soon to get acquainted!

Join us and live the bohemian dream! ✨

Vacancy: Marketing Manager (Retail/Fashion) - ibzmode

Are you an experienced and hands-on marketer with a passion for retail and fashion? Do you know how to build a strong brand both online and offline? Then we are looking for you!

Ibizamode is all about experience. Our customers don't just shop an outfit, but a feeling - the vibe of Ibiza, the sun on their skin, the freedom of the island. As Marketing Manager you will make sure that this experience comes to life in all our communications and campaigns.

Your role

As Marketing Manager at ibzmode you are not only strategically steering, but also actively working on the execution. You coordinate and plan campaigns, monitor results and adjust where necessary. You work closely with the owners and switch effortlessly between strategy and operations.

What you will do:

✔ Create and execute marketing strategy - you'll create the plan and make sure it happens.
✔ Coordinate and collaborate - from social media to email marketing and events, you'll be involved every step of the way.
✔ Monitor results - analyze data and continuously optimize campaigns.
✔ Streamline collaboration - ensure marketing, e-commerce and content act together.
✔ Interact directly with owners - you translate the ibzmode vision into concrete actions and campaigns.
✔ Coming up with creative activations and collaborations - from online campaigns to in-store experiences.

What we're looking for in you

✔ Experience in marketing within the retail and/or fashion industry (at least 5 years).
✔ Strong strategically and operationally - you know how to keep the big picture in mind, but are not afraid to write your own content, set up an email campaign or manage socials.
✔ Experience with omnichannel marketing, digital marketing and social media.
✔ You have an eye for brand experience and know how to build and engage a community.
✔ Data-driven and results-oriented-you know how to analyze and adjust campaigns.
✔ You are creative, proactive and know how to get a team moving.
✔ You have excellent communication skills and are fluent in Dutch and English. German would also be very nice.

What we offer

✨ A dynamic and inspiring work environment where your ideas make a real impact.
✨ Lots of room for your own initiative and creativity.
✨ The opportunity to expand and strengthen a growing brand.
✨ A pleasant team that works together on the most beautiful projects.
✨ Competitive salary and a shared lunch.
✨ Employee discounts on our collections - because of course you want to shine in Ibizamode too!

Does this sound like your new challenge? Send your CV and motivation to vacature@ibizamode.nl and who knows, we might soon have a cup of coffee to get acquainted! 

Join us and live the bohemian dream