Shipping

The standard shipping cost for PostNL home delivery or PostNL pickup point is €6.95.
For orders over €100, we cover the shipping costs!*

*in the Netherlands and Belgium

If you complete and pay for your order by 11:45 PM, your package will be sent with PostNL that same evening.

It will then be delivered the next day (excluding Sundays and public holidays).

Unfortunately, you can no longer change your shipping address with us, but fortunately, you can have it sent to a delivery point via the track & trace with PostNL instead of the entered address.

After this, you can update your address in your account so that the next order you place will be sent to the correct address.

Your order will be handed over to PostNL on the same day. You will receive an email with track & trace information. This allows you to see the exact status and when the delivery person is expected to arrive. You can often still choose a pickup point or a different delivery time here. If you are not home when the PostNL delivery person arrives at your door, you will receive a notification. This can be through a note in your mailbox or by email, and it will also be visible in the track & trace of your package.

The delivery service will inform you where your order is and will choose from one of the following options:

• The package has been delivered to the neighbors
• The package is taken to a service point
• A delivery attempt will be made again the next day.

If it is not clear to you when your package will be delivered, you can of course contact our customer service.

During busy periods, your package may take slightly longer to arrive than you are used to from us. Please allow for a delay of 1 to 2 days. For the most up-to-date information regarding the delivery status of your package, we recommend keeping a close eye on the track & trace code. Has your package been delivered, but you have not (personally) received it? Then first check the following:

• Has a family member or housemate accepted the package?
• Has one of the neighbors accepted your package?
• Has the package perhaps been left at the door, or in a place known or agreed upon with the postal carrier?

If none of these questions can be answered with 'yes,' please contact our customer service.

How annoying that you received the wrong item!

You can send an email to service@ibzmode.nl, including a photo clearly showing the item number of the incorrectly received item, so we can investigate where the mistake occurred. We will then send you a return label free of charge to return the wrong item and send the correct item to you.

Note: the process may take about 2-3 days to determine why the item was sent incorrectly and whether the correct item is in stock.

A package is kept at a delivery point for a maximum of one week. If you do not pick up the package within that week, it will be returned to the sender.

We are not responsible for picking up the packages and therefore cannot resend the packages to the delivery address free of charge if they are not collected within a week.